Organisational culture in financial services: a global study

More than ever, organisational culture plays a big role in creating a safe and healthy working environment.

During the summer, A&O has conducted a global research study into the organisational culture in the financial services industry (over 500 companies are covered).

The aim of this study is to help financial services firms better understand both where the sector as a whole stands in its approach to culture, and to enable individual organisations to identify what they should do to improve further. 

Among the findings, our research reveals that:

• Technology is the biggest challenge facing financial services firms. 
• Managing a multi-generational workforce poses a significant challenge to their firm’s culture over the next two to three years.
• People managers are considered to be the least committed to the culture of the firm compared to other senior leadership teams, or those in public or client-facing roles.
• Less than half of the respondents rate their firm’s leadership as excellent or close to excellent in terms of their communication skills and visibility across the organisation.

We hope our research helps to stimulate thinking and debate in the boardroom and among management teams that ultimately leads to a greater understanding of organisational culture and its long-term impact on performance and profit.

More information?

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